Guidelines For Effective Online Communication
Monday, May 25th, 2009Before adding data to The Internet, you should define which form of online communication you are intending to employ…
Announcements: These are statements such as, “Selling Lakers tickets, anyone interested?” or “Hosting a filmmaker panel tonight at 8pm.” They communicate who, what, where, when data for those that are interested.
Open Queries: These are public questions, such as “Moving to Seattle next month. Can anyone recommend a physical therapist?” or “Seeking advice on buying my first guitar.” These are intended to generate open commentary, discussion, or even debate. Very useful when you want to get feedback from multiple readers.
Private Messages / Email: These are sent from one person to another. “Bill, are you available in June for collaborating on a blues album? I can pay your travel expenses” or “Sorry I couldn’t make it last night. My uncle kept me on the phone for 2 hours, he is having a crisis.”
Instant Message: These are for immediate, active discussion, in real-time. These are convenient when you and / or your friend is at work and you want short bursts of conversation that do not involve talking on the phone.
Text Messaging: These are most suited for instances when you want to locate someone in a loud concert, send a quiet reminder during a meeting, or to deliver a phone number or address to someone. When simply using your voice is not an option.
Personal Journals: These are for keeping track of your own personal activities, thoughts, and feelings, so you can refer to them later for contemplation or analysis. “Went to store, started feeling better. Hoping I can go to Disney Hall tomorrow night,” or, “Thinking of eating some Pizza. Missing Kelly.” No one needs to read these but you.
That means that Private messages don’t go on Walls. Personal Journals are not Announcements. Emails are not Instant Messages. Text Messaging is only a backup for when you can’t or don’t want to actually talk to a human. Never, ever post flirtatious or passive-aggressive little snipes or lobs that are intended to make people ask more questions. Streamline your messages and take into consideration who needs to read them and who does not. (This also goes for photos!)
Let’s keep The Internet clean and organized, and save real, personal interaction for real people. Thank you.